Accelerate sales and improve customer engagements with AI-powered experiences.

Accelerate sales and improve customer engagements with AI-powered experiences.

Empower your team to achieve more with AI in everyday workflows. This eBook outlines how Microsoft Dynamics 365 Business Central with Copilot helps you modernize operations and drive measurable impact: 👉 Streamline processes with AI assistance 👉 Connect data across departments 👉 Improve decisions with real-time insights To empower your employees to work smarter with AI, download the complimentary eBook by completing the form.

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Frequently Asked Questions

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Why should an SMB consider Dynamics 365 Business Central with Copilot?

Many small and medium-sized businesses see the value of AI but are unsure how to put it into practice. In fact, **71% of SMB leaders believe AI adoption is critical to remain competitive**, while **61% say their company lacks a clear AI vision**. Dynamics 365 Business Central with Copilot is designed to close that gap. Here’s how it helps: 1. **Unified, cloud-based business management** - Business Central connects **finance, sales, service, and operations** in a single application. - It’s a **cloud-based solution** built on Microsoft Azure, with identity, security, management, and compliance built in. - You can work seamlessly with tools you already use, like **Outlook, Teams, and Power Platform**. 2. **Proven business impact** - Business Central is trusted by **more than 45,000 companies worldwide**. - A Forrester study of a composite customer reported: - **172% ROI over three years** - **Up to 18% increase in productivity** - Around **USD 30,000 in annual savings** from avoided third‑party fees. 3. **Built-in AI and Copilot capabilities** - **Copilot in Business Central** helps individuals boost personal productivity—summarizing information, suggesting content, and assisting with tasks like **bank account reconciliation** and **product description drafts**. - **Prebuilt agents** (such as a **Sales Order agent** and **Payables agent**) can handle tasks like communicating with customers, interpreting requests, receiving vendor invoices, capturing invoice data, and registering invoices according to your policies. - You can extend AI further by connecting to **Microsoft 365 Copilot, Power Automate, Power Apps, Copilot Studio, and Azure AI Foundry**. 4. **Support for growth and change** - Business Central is designed to **scale as your business grows**, including support for operations across **multiple locations and countries**. - Microsoft experts can help tailor the solution to your current needs and future plans, so you can **adapt faster, work smarter, and perform better** without constantly switching systems. Overall, Business Central with Copilot helps SMBs move from experimenting with AI to embedding it in everyday processes, using tools their teams already know.

What can Copilot and agents in Business Central actually do for my team?

Copilot and the broader agentic ecosystem in Dynamics 365 Business Central are designed to support you at different stages of AI maturity—from basic assistance to more advanced automation. **Three levels of AI capabilities** 1. **Copilot in Business Central (included)** – focused on personal productivity: - **Guide and explain concepts** to help users learn new skills or understand processes. - **Search with natural language** to find records, pages, and matching products, including similar products. - **Analyze and organize data** so users can get to insights faster. - **Compare bank statements and incoming e-documents** to support reconciliation. - **Suggest numbering patterns** for records and **draft product descriptions** to speed up setup work. 2. **Agents (consumption-based pricing)** – focused on business productivity: - **Sales Order agent** can: - Communicate with customers. - Interpret customer requests. - Help send quotes and support the order-taking process. - **Payables agent** can: - Receive vendor invoices. - Capture invoice information. - Register invoices according to your company’s policies, preferences, and history. - More **prebuilt agents** are planned, and you can also build **custom agents**. 3. **Copilot extended** – connecting AI across your ecosystem: - Integrate with **Microsoft 365 Copilot, Power Automate, Power Apps, Copilot Studio, Azure AI Foundry**, and more. - Work across apps like **Outlook, Excel, and Teams** without constantly switching screens. - Use AI to help **draft emails, summarize information, and guide workflows** so work flows more smoothly between applications. **Building your own agents** - With **Microsoft Copilot Studio**, individuals—regardless of technical skill level—can build their own agents to automate repetitive workflows and optimize specific business processes. In practice, this means your finance team can speed up reconciliations and payables, your sales and service teams can manage customer interactions more efficiently, and your operations team can rely on timely, AI-assisted insights to keep projects and inventory on track.

Accelerate sales and improve customer engagements with AI-powered experiences. published by ShireWire Global Sales & Distribution LLC

As a Service Disabled Veteran Owned Small Business (SDVOSB), we are a Total Solution Provider as well as a Distributor of information technology related hard and software products. Currently we have access to well over a two million products, from our direct partnership programs with most of the major technology manufactures.

More than 25 years of business and industry experience, we know technology solutions.

Our engineers and technology partner support teams boast the highest certifications and know-how.

Our passion, dedication and client-focus have helped us to build lasting relationships locally and nationally

Our Core Capabilities are:

Network Consulting, Integration & Support
Strategic LAN/WAN Analysis, Planning & Design Implementation, Planning of Mainframe Network Solutions, Hybrid Network Solutions. Infrastructure Design & Implementation, Multiple Vendor Technology Solutions, Network Designs & Implementation Solutions

Wireless Network Installation, Configuration Support Services & Maintenance
LAN/WAN design and installation services, Wireless network installations and design, Optical fiber splicing, termination, and installation services, Site surveys, Cable management and IT closet cleanup, Complete engineering services, Computer room design/builds, Baseband/broadband LAN/WAN network, Pre- and post-installation documentation, Total project management

Network Management & Operations
Network Operation Center Design, Network Control Center, Help-desk Support, Network Management Planning

Integration and Implementation:

From basic “rack and stack” services to highly advanced implementations of large-scale deployments and rollouts, with the assistance of manufacture partners and our large scale distributors, we can handle the most complex solutions across multi-site engagements – giving you the resources you need or allowing you to free the ones you already have to grow your business. Our program management team ensures a seamless experience, including:

Logistics and inventory staging
Integration services
Multi-site deployment
Personal device deployment set-up (PC, tablet, IoT)
Wireless network assessments & deployments

Migration:

Whether our customers need data migration from one data center to another or down to the desktop level, our manufacturer partner engineers tackle the most robust migration needs. Our custom plans address our customer’s budgets and requirements, including:

Data consolidation
Application-specific migrations
Cloud migration
Packaging and physical movement of equipment
Re-installation of equipment & maintenance going forward

Remarketing

We Unlock the maximum value of our customers’ used hardware. We’ll recover the greatest value from our customers’ retired assets so we can reinvest the funds into their budget and offset costs. Our remarketing services include:

Reclaiming the highest market value for equipment
Trade-in, buyback and revenue share programs
Recertification programs
Redeployment programs

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How can I customize this PowerPoint template for my brand?

Why should an SMB consider Dynamics 365 Business Central with Copilot?

What can Copilot and agents in Business Central actually do for my team?