Microsoft Guided Tours

Microsoft Guided Tours

Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.

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Microsoft Guided Tours published by ShireWire Global Sales & Distribution LLC

As a Service Disabled Veteran Owned Small Business (SDVOSB), we are a Total Solution Provider as well as a Distributor of information technology related hard and software products. Currently we have access to well over a two million products, from our direct partnership programs with most of the major technology manufactures.

More than 25 years of business and industry experience, we know technology solutions.

Our engineers and technology partner support teams boast the highest certifications and know-how.

Our passion, dedication and client-focus have helped us to build lasting relationships locally and nationally

Our Core Capabilities are:

Network Consulting, Integration & Support
Strategic LAN/WAN Analysis, Planning & Design Implementation, Planning of Mainframe Network Solutions, Hybrid Network Solutions. Infrastructure Design & Implementation, Multiple Vendor Technology Solutions, Network Designs & Implementation Solutions

Wireless Network Installation, Configuration Support Services & Maintenance
LAN/WAN design and installation services, Wireless network installations and design, Optical fiber splicing, termination, and installation services, Site surveys, Cable management and IT closet cleanup, Complete engineering services, Computer room design/builds, Baseband/broadband LAN/WAN network, Pre- and post-installation documentation, Total project management

Network Management & Operations
Network Operation Center Design, Network Control Center, Help-desk Support, Network Management Planning

Integration and Implementation:

From basic “rack and stack” services to highly advanced implementations of large-scale deployments and rollouts, with the assistance of manufacture partners and our large scale distributors, we can handle the most complex solutions across multi-site engagements – giving you the resources you need or allowing you to free the ones you already have to grow your business. Our program management team ensures a seamless experience, including:

Logistics and inventory staging
Integration services
Multi-site deployment
Personal device deployment set-up (PC, tablet, IoT)
Wireless network assessments & deployments

Migration:

Whether our customers need data migration from one data center to another or down to the desktop level, our manufacturer partner engineers tackle the most robust migration needs. Our custom plans address our customer’s budgets and requirements, including:

Data consolidation
Application-specific migrations
Cloud migration
Packaging and physical movement of equipment
Re-installation of equipment & maintenance going forward

Remarketing

We Unlock the maximum value of our customers’ used hardware. We’ll recover the greatest value from our customers’ retired assets so we can reinvest the funds into their budget and offset costs. Our remarketing services include:

Reclaiming the highest market value for equipment
Trade-in, buyback and revenue share programs
Recertification programs
Redeployment programs

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