Copilot in Customer Service
published by ShireWire Global Sales & Distribution LLC
As a Service Disabled Veteran Owned Small Business (SDVOSB), we are a Total Solution Provider as well as a Distributor of information technology related hard and software products. Currently we have access to well over a two million products, from our direct partnership programs with most of the major technology manufactures.
More than 25 years of business and industry experience, we know technology solutions.
Our engineers and technology partner support teams boast the highest certifications and know-how.
Our passion, dedication and client-focus have helped us to build lasting relationships locally and nationally
Our Core Capabilities are:
Network Consulting, Integration & Support
Strategic LAN/WAN Analysis, Planning & Design Implementation, Planning of Mainframe Network Solutions, Hybrid Network Solutions. Infrastructure Design & Implementation, Multiple Vendor Technology Solutions, Network Designs & Implementation Solutions
Wireless Network Installation, Configuration Support Services & Maintenance
LAN/WAN design and installation services, Wireless network installations and design, Optical fiber splicing, termination, and installation services, Site surveys, Cable management and IT closet cleanup, Complete engineering services, Computer room design/builds, Baseband/broadband LAN/WAN network, Pre- and post-installation documentation, Total project management
Network Management & Operations
Network Operation Center Design, Network Control Center, Help-desk Support, Network Management Planning
Integration and Implementation:
From basic “rack and stack” services to highly advanced implementations of large-scale deployments and rollouts, with the assistance of manufacture partners and our large scale distributors, we can handle the most complex solutions across multi-site engagements – giving you the resources you need or allowing you to free the ones you already have to grow your business. Our program management team ensures a seamless experience, including:
- Logistics and inventory staging
- Integration services
- Multi-site deployment
- Personal device deployment set-up (PC, tablet, IoT)
- Wireless network assessments & deployments
Migration:
Whether our customers need data migration from one data center to another or down to the desktop level, our manufacturer partner engineers tackle the most robust migration needs. Our custom plans address our customer’s budgets and requirements, including:
- Data consolidation
- Application-specific migrations
- Cloud migration
- Packaging and physical movement of equipment
- Re-installation of equipment & maintenance going forward
Remarketing
We Unlock the maximum value of our customers’ used hardware. We’ll recover the greatest value from our customers’ retired assets so we can reinvest the funds into their budget and offset costs. Our remarketing services include:
- Reclaiming the highest market value for equipment
- Trade-in, buyback and revenue share programs
- Recertification programs
- Redeployment programs
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